Lifeline Fraser Health

Live Independently with the Lifeline Medical Alert Service

Our personal response system lets you summon help 24 hours a day so you are never alone when you have Lifeline.

For more than 30 years, Fraser Health Lifeline has partnered with Lifeline to deliver the Lifeline service to the communities we serve. Lifeline is a leader in healthcare innovation with solutions designed to help seniors and patients to live at home for longer.


Fraser Health is dedicated to enhancing the health of the community and the quality of life of the people we serve. That’s why all revenue from Fraser Health Lifeline is reinvested into healthcare programs and services benefiting our health region.

Lifeline Products

Our goal is to help older adults live independently and with confidence. Lifeline is the original and the largest medical alert service provider with solutions to meet every individual need. Now, help or reassurance is available day or night. Choose from the following options through Fraser Health Lifeline:

HomeSafe Medical Alert System

HomeSafe Medical Alert System

Push your waterproof personal alert button anytime you need help. It gives you fast around-the-clock access to a Trained Response Associate.

HomeSafe Medical Alert System


  • 24/7 Response Centres
  • Waterproof help button
  • Powerful coverage in or around your home
  • Choose pendant or wristband
  • Worry-free battery
HomeSafe<br/>with AutoAlert

with AutoAlert

Get an extra layer of protection. with AutoAlert can automatically call for help if it detects a fall.1 Even if you can’t push the button yourself.

HomeSafe<br/>with AutoAlert


  • Fall detection technology
  • 24/7 Response Centres
  • Waterproof Help Button
  • Powerful coverage in or around your home
  • Worry-free battery
GoSafe Mobile Medical Alert

GoSafe Mobile Medical Alert

If you lead an active lifestyle, choose our premium service, which offers emergency assistance both at home and on the go.2

GoSafe Mobile Medical Alert


  • Six locating technologies
  • Fall detection technology
  • Two-way voice communication
  • 24/7 Response Centres
  • Waterproof Help Button
Medication Dispenser Service

Medication Dispenser Service

The Medication Dispenser is a simple and affordable way to manage even the most complex medication regimens with 24/7 monitoring.

Medication Dispenser Service


  • Dispenses medications in dosage cups at pre-scheduled times with audible reminders
  • Monitored by our Lifeline Response Centre
  • We’ll alert the caregiver if doses are missed

How It Works

1. Summon help

With a simple push of your Philips Lifeline help button—tucked discreetly inside your clothes or worn outside—you’re connected to our response centre. If you have the AutoAlert option, it automatically provides access to help if you fall and can’t push your button.1

2. Hear a reassuring voice

A caring Philips Lifeline response associate will quickly access your personal profile and assess the situation.

3. Get located with GoSafe

Lifeline pinpoints your location through the communicator or your mobile pendant.2 GoSafe uses up to six advanced technologies to determine where you are.

4. Know help is on the way

Our response associate contacts a neighbour, loved one, or emergency services—based on your preferences—and will follow up to make sure help has arrived.


Protection 24/7:

You don’t always know when an accident might happen, but you can be prepared for one. A slip or fall can happen anywhere in your home, even in the middle of the night. With a press of a button, you are quickly connected to the Philips Lifeline Response Centre and can speak to a live person. And remember, Lifeline is not just for falls! Not every call for help is an emergency. If you’re locked out of the house one night with no cell phone, we can even call a friend or family member to let you in.

Peace of mind:

If you live alone, Fraser Health Lifeline can be there for you when your family can’t. You will feel a greater sense of security and peace of mind knowing that help is just a button push away.


For a little more than a dollar a day, much less than an assisted living facility or personal care home, Fraser Health Lifeline helps you live on your own terms, in your own home, at an affordable price. The monthly monitoring fee can be paid by pre-authorized debit or by credit card….No contract, no added service or cancellation fees.


In a national survey, older adults reported that their greatest fear was losing their independence. Over 90% of older adults said they wanted to remain at home as long as possible. Fraser Health Lifeline supports independent living and is simply another resource to help you age in place safely.

Have questions or want to speak to a representative?

About Fraser Health Lifeline

  • Fraser Health Lifeline is a not for profit community service of the Fraser Health Authority.
  • All proceeds from our Lifeline program go back to supporting the care and comfort of Fraser Health patients.
  • Our only focus is medical alarms and our highly trained Lifeline Personal Response Associates are trained to the sensitivities of working with seniors and can provide reassurance if needed.
  • In 2018, 30% of the alarms we responded to did not require EMS. Our Personal Response Associates were able to call neighbours or loved ones to provide assistance. (Source: Philips Lifeline data for Fraser Health Lifeline from January 1, 2018 to December 31, 2018)
  • We have a local team of installers who will personally install and maintain your equipment as needed.
  • Our Fraser Health Lifeline service area covers Burnaby, New Westminster, Port Moody, Coquitlam, Port Coquitlam, Anmore, Maple Ridge, Aldergrove, Pitt Meadows, Surrey, White Rock, and Langley.
  • As a local service provider of Lifeline, Fraser Health Lifeline is proud to be deliver HomeSafe with AutoAlert – an added layer of protection. AutoAlert detects over 95%* of falls which is a very high industry standard.
  • We now also offer wireless options for those who do not have landline phone service.
  • "About a year ago my parents reached the age where they were starting to fall quite regularly and I lived about a half hour away and could not reach them in a timely manner if they required medical attention.

    I had heard about Lifeline through advertisements in the media and felt my parents would be candidates for the service. As it turned out, we couldn't have been more correct.

    Since we signed up for Lifeline, the system has been used many times. What our family has been very thankful for is the quick and efficient response we have received both from Lifeline and the ambulance service. Moments after an incident occurs, I receive a call informing me a fall has happened and communication has been made with my parents and, if needed, an ambulance has been dispatched.

    Lifeline has been there for us in a very professional manner, giving me and my parents the confidence to go about our daily routines without worry."



Have questions or want to speak to a representative?


Medical Alert Service Information

  • What is the difference between Fraser Health Lifeline and lower priced competitors?

    There are two primary differences: Service delivery and product innovation.


    When it comes to service delivery, you want a provider who is local and will be there from the initial call until you no longer need the service.  With Fraser Health Lifeline, we have a local team who personally install and will also maintain the equipment the entire time you or your loved one is on the service.


    Plus, with Fraser Health Lifeline there is no contract, no service fees, and no hidden fees.  We also:

    • Specialize in medical alarms and our service delivery is designed around the needs of seniors and patients alike.
    • Have the most experience with more than 30 years offering Lifeline to our health region and Philips Lifeline has more than 45 years serving Canada.
    • Offer access to professionally trained Philips Lifeline Response Associates who receive more than 240 hours of training and our leading medical alarm protocols means greater peace of mind for you and your family.

    Because we are in partnership with Philips Lifeline, we offer the latest product innovations in the industry.  Only AutoAlert detects greater than 95% of falls in case you are unable to push your help button.  While active seniors choose GoSafe which is the only mobile help button with six locating technologies so you can access help on the go.  You can have even greater confidence knowing that all of Lifeline’s help buttons are 100% waterproof so they can be worn in the bath and the shower – where most falls occur.


    Plus, you can feel good knowing that all revenue from Fraser Health Lifeline is reinvested into healthcare programs and services benefiting our health region.

  • What is a closed loop protocol and why is it important?

    Philips Lifeline’s closed loop protocol means your alarm is NEVER closed until we know someone has arrived on site to provide you with help – whether it is a neighbour, caregiver, or EMS.

  • What questions should I ask when I am inquiring about a medical alarm service?

    Always ask the following:

    • Contracts/Warranty: What happens if my equipment breaks or the battery needs to be replaced? Does someone come to service the equipment or do I need to ship it back at my own expense?  How long do I have to wait long for service calls?
    • Fees: Is the monthly fee fixed? Am I locked into a contract to have this price?  Is my price part of a bundle?  If it is bundled, is my monthly fee impacted if I change service options?
    • Personal Help Buttons: Are the buttons 100% waterproof (not just water resistant)? How effective is the fall detection?
    • Monitoring: Who is answering the alarms and what experience/training do they have?
    • Battery life: Will my service work in a power outage?
    • Service delivery: Do you only focus on medical alarms? How long have you been in business?
  • What happens once I sign up?

    Once you have placed your order, Fraser Health Lifeline will confirm your appointment time/date and email you the CarePlan information within the next 1-2 business days to help set up your file.


    At the appointment, the Fraser Health Lifeline representative will take the time to explain the service, answer any questions, and properly connect/test the system.  The installation can take up to an hour and family/friends are welcome.

Contact Us

We are here to help you in any way we can. Please call and speak to one of our caring, knowledgeable Client Service Representatives if you have any questions or you’re ready to get started.

Fraser Health Lifeline
1300 – 13401 108th Avenue
Surrey, BC V3T 5T3

(604) 953-4960

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