Our personal response system lets you summon help 24 hours a day so you are never alone when you have Lifeline.
Our goal is to help older adults live independently and with confidence. Lifeline is the original and the largest medical alert service provider with solutions to meet every individual need. Now, help or reassurance is available day or night. Choose from the following options through Fraser Health Lifeline:
Push your waterproof personal alert button anytime you need help. It gives you fast around-the-clock access to a Trained Response Associate.
Get an extra layer of protection. with AutoAlert can automatically call for help if it detects a fall.1 Even if you can’t push the button yourself.
If you lead an active lifestyle, choose our premium service, which offers emergency assistance both at home and on the go.2
The Medication Dispenser is a simple and affordable way to manage even the most complex medication regimens with 24/7 monitoring.
With a simple push of your Philips Lifeline help button—tucked discreetly inside your clothes or worn outside—you’re connected to our response centre. If you have the AutoAlert option, it automatically provides access to help if you fall and can’t push your button.1
A caring Philips Lifeline response associate will quickly access your personal profile and assess the situation.
Lifeline pinpoints your location through the communicator or your mobile pendant.2 GoSafe uses up to six advanced technologies to determine where you are.
Our response associate contacts a neighbour, loved one, or emergency services—based on your preferences—and will follow up to make sure help has arrived.
You don’t always know when an accident might happen, but you can be prepared for one. A slip or fall can happen anywhere in your home, even in the middle of the night. With a press of a button, you are quickly connected to the Philips Lifeline Response Centre and can speak to a live person. And remember, Lifeline is not just for falls! Not every call for help is an emergency. If you’re locked out of the house one night with no cell phone, we can even call a friend or family member to let you in.
If you live alone, Fraser Health Lifeline can be there for you when your family can’t. You will feel a greater sense of security and peace of mind knowing that help is just a button push away.
For a little more than a dollar a day, much less than an assisted living facility or personal care home, Fraser Health Lifeline helps you live on your own terms, in your own home, at an affordable price. The monthly monitoring fee can be paid by pre-authorized debit or by credit card….No contract, no added service or cancellation fees.
In a national survey, older adults reported that their greatest fear was losing their independence. Over 90% of older adults said they wanted to remain at home as long as possible. Fraser Health Lifeline supports independent living and is simply another resource to help you age in place safely.
"About a year ago my parents reached the age where they were starting to fall quite regularly and I lived about a half hour away and could not reach them in a timely manner if they required medical attention.
I had heard about Lifeline through advertisements in the media and felt my parents would be candidates for the service. As it turned out, we couldn't have been more correct.
Since we signed up for Lifeline, the system has been used many times. What our family has been very thankful for is the quick and eﬃcient response we have received both from Lifeline and the ambulance service. Moments after an incident occurs, I receive a call informing me a fall has happened and communication has been made with my parents and, if needed, an ambulance has been dispatched.
Lifeline has been there for us in a very professional manner, giving me and my parents the conﬁdence to go about our daily routines without worry."
What is the difference between Fraser Health Lifeline and lower priced competitors?
There are two primary differences: Service delivery and product innovation.
When it comes to service delivery, you want a provider who is local and will be there from the initial call until you no longer need the service. With Fraser Health Lifeline, we have a local team who personally install and will also maintain the equipment the entire time you or your loved one is on the service.
Plus, with Fraser Health Lifeline there is no contract, no service fees, and no hidden fees. We also:
Because we are in partnership with Philips Lifeline, we offer the latest product innovations in the industry. Only AutoAlert detects greater than 95% of falls in case you are unable to push your help button. While active seniors choose GoSafe which is the only mobile help button with six locating technologies so you can access help on the go. You can have even greater confidence knowing that all of Lifeline’s help buttons are 100% waterproof so they can be worn in the bath and the shower – where most falls occur.
Plus, you can feel good knowing that all revenue from Fraser Health Lifeline is reinvested into healthcare programs and services benefiting our health region.
What is a closed loop protocol and why is it important?
Philips Lifeline’s closed loop protocol means your alarm is NEVER closed until we know someone has arrived on site to provide you with help – whether it is a neighbour, caregiver, or EMS.
What questions should I ask when I am inquiring about a medical alarm service?
Always ask the following:
What happens once I sign up?
Once you have placed your order, Fraser Health Lifeline will confirm your appointment time/date and email you the CarePlan information within the next 1-2 business days to help set up your file.
At the appointment, the Fraser Health Lifeline representative will take the time to explain the service, answer any questions, and properly connect/test the system. The installation can take up to an hour and family/friends are welcome.
Fraser Health Lifeline
1300 – 13401 108th Avenue
Surrey, BC V3T 5T3
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