Lifeline Northern Health

Live Independently with the Lifeline Medical Alert Service

Our personal response system lets you summon help 24 hours a day so you are never alone when you have Lifeline.

Lifeline is a community care supported program providing emergency response services across the Northern Health region.


We are the only medical alert provider in Northern BC that is partnered with Lifeline, a leader in healthcare innovation. We are proud to offer solutions designed to help seniors and patients to live at home for longer.

Lifeline Products

Our goal is to help older adults live independently and with confidence. Lifeline is the original and the largest medical alert service provider with solutions to meet every individual need. Now, help or reassurance is available day or night. Choose from the following options:

HomeSafe<br/>Medical Alert System

Medical Alert System

HomeSafe Medical Alert System helps you maintain your independence in and around the home. HomeSafe quickly connects you to our response centre for 24/7 assistance with a simple push of your Lifeline help button.

HomeSafe<br/>Medical Alert System


  • 24/7 Response Centres
  • Waterproof help button
  • Powerful coverage in or around your home
  • Choose pendant or wristband
  • Worry-free battery
HomeSafe<br/>with AutoAlert

with AutoAlert

Our industry-leading service provides an extra layer of protection. It can automatically call for help if a fall is detected, even if you can’t push the button yourself. It’s an excellent choice for those with a history, risk, or fear of falling.1

HomeSafe<br/>with AutoAlert


  • Fall detection technology
  • 24/7 Response Centres
  • Waterproof Help Button
  • Powerful coverage in or around your home
  • Worry-free battery

How It Works

1. Summon help

You’re always connected to our 24/7 Response Centres. With a push of your personal medical alert button you can get help when you need it. And if you have the AutoAlert feature it can automatically call for help if it detects a fall, even if you can’t push your button.1

2. Hear a reassuring voice

One of our caring, trained Response Associates will quickly access your profile and evaluate your situation.

3. Know help is on the way

Lifeline will contact a neighbour, a loved one, a caregiver or emergency services—based on your preference—and will follow up to confirm that you received the help you needed.


Protection 24/7:

You don’t always know when an accident might happen, but you can be prepared for one. A slip or fall can happen anywhere in your home, even in the middle of the night. With a press of a button, you are quickly connected to the Lifeline Response Centre and can speak to a live person. And remember, Lifeline is not just for falls! Not every call for help is an emergency. If you’re locked out of the house one night with no cell phone, we can even call a friend or family member to let you in.

Peace of mind:

If you live alone, Northern Health Lifeline can be there for you when your family can’t. You will feel a greater sense of security and peace of mind knowing that help is just a button push away.


For a little more than a dollar a day, much less than an assisted living facility or personal care home, Northern Health Lifeline helps you live on your own terms, in your own home, at an affordable price. The monthly monitoring fee can be paid by pre-authorized debit or by credit card….No contract, no added service or cancellation fees.


In a national survey, older adults reported that their greatest fear was losing their independence. Over 90% of older adults said they wanted to remain at home as long as possible. Northern Health Lifeline supports independent living and is simply another resource to help you age in place safely.

Have questions or want to speak to a representative?

About Northern Health Lifeline

  • Northern Health Lifeline is proud to be part of the Northern Health. We have a shared mission in providing exceptional health services for Northerners.
  • Our dedicated team of volunteers and Lifeline staff who personally install and service the Lifeline service in the communities we serve.
  • For more than 30 years, we have been delivering the Lifeline service to Northern Health catchment area from Prince George up to the Yukon border.
  • Our only focus is medical alarms and our highly trained Lifeline Personal Response Associates are trained to the sensitivities of working with seniors and can provide reassurance if needed.
  • In 2018, 47% of the alarms we responded to did not require EMS.  Our Personal Response Associates were able to call neighbours or loved ones to provide assistance. (Source: Lifeline data for Northern Health Lifeline from January 1, 2018 to December 31, 2018)
  • Northern Health Lifeline is only local medical alert provider that offers HomeSafe with AutoAlert – an added layer of protection.  AutoAlert detects over 95%* of falls which is a very high industry standard.1
  • "Lifeline is a good system. The first time I used it, it was at night on the weekend. My catheter was blocked and I couldn’t get hold of a nurse. I was in pain, so in desperation, I pushed my button. Lifeline answered promptly and I explained what kind of help I needed over the phone. They arranged for two paramedics to come to my home. The paramedics were then able to get me the help I needed and I didn’t have to go to the hospital. The Lifeline staff who answer are 100%! They provide a quick response which is a wonderful thing."


    Prince George

Have questions or want to speak to a representative?


Medical Alert Costs & Payment Information

  • What is the difference between Northern Health Lifeline and other medical alert service providers?

    We recommend that you compare two key areas: service delivery and product innovation.


    Look for a provider who is local and will be there from the initial call until you no longer need the service. Our service is delivered by local representatives who personally install and maintain the equipment as needed for as long as you are on using Lifeline.


    When comparing service fees, always check the terms of the agreement. Is the fee reduced because you have signed a two-year contract?


    With Northern Health Lifeline there is no fixed contract, no service fees, and no hidden fees. We also:

    • Specialize in medical alarms and the needs of seniors and patients alike.
    • Have more than 30 years offering Lifeline to our health region and Lifeline has more than 45 years serving customers across Canada.
    • Have professionally trained Lifeline Response Associates who complete more than 240 hours of training and recertification.

    Northern Health Lifeline is proud to provide Lifeline innovations like AutoAlert, which detects greater than 95% of falls.1 GoSafe is the only mobile help button with six locating technologies for busy and active seniors on the go. Plus, all our buttons are 100% waterproof. This means they can be worn in the bath or shower.


    Also, all revenue from our local Lifeline program is reinvested into healthcare programs and services benefiting the Northern Health Region.

  • What questions should I ask when I am inquiring about a medical alarm service?

    Always ask the following:

    • Contracts/Warranty: What happens if my equipment breaks or the battery needs to be replaced? Does someone come to service the equipment or do I need to ship it back at my own expense?
    • Fees: Is the monthly fee fixed? Am I locked into a contract to have this price?  Is my price part of a bundle?  If it is bundled, is my monthly fee impacted if I change service options?
    • Personal Help Buttons: Are the buttons 100% waterproof (not just water resistant)? How effective is the fall detection?
    • Monitoring: Who is answering the alarms and what experience/training do they have?
    • Battery life: Will my service work in a power outage?
    • Service delivery: Do you only focus on medical alarms? How long have you been in business? Do I need to install the service myself? Is there someone local to install / maintain my equipment?If I have a problem with my service, am I able to easily reach someone to answer my question or troubleshoot with me?How long do I have to wait long for service calls?
  • How do I know when I push my button I’ll get help?

    Lifeline’s closed loop protocol means your alarm is NEVER closed until we know someone has arrived on site to provide you with help. Depending on the situation this can be a neighbour, caregiver, or EMS.

  • I want to place an order for installation. What are the next steps?

    Call or email us and we’ll set up an appointment. We can usually set the service up quickly and around your schedule. Friends/loved ones are welcome!

Contact Us

We are here to help you in any way we can. Please call and speak to one of our caring, knowledgeable Client Service Representatives if you have any questions or you’re ready to get started.

Northern Health Lifeline
Northern Health Regional Office
101 - 155 McDermid Drive,
Prince George, BC, V2M 4T8

(250) 565-2649

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